GuestMemoryOS turns what service teams learn about individuals into useful actions. Prepare before arrival, personalise from the first interaction, learn from the response and carry appropriate knowledge into the next visit.
Explore how useful guest knowledge can travel between your teams, and into the next welcome.
From reception to housekeeping, and from this hotel to the next participating property.
Explore the hotel trial →
Carry useful knowledge across dining, cabin service, shifts and future voyages.
Explore the cruise trial →Illustrative hotel and cruise artwork. Live residence evidence and internal simulation results are distinguished on the linked industry pages.
Five assigned daily staff questions and separate voluntary observations give GuestMemoryOS evidence about each individual. Relevant teams receive recommendations, decide how to act and record the response. Reported information stays distinct from confirmed preferences, while useful learning supports this visit and the next.
A guest asks for an earlier dinner. Staff capture the request, it is checked against the right person, and the dining team sees a useful instruction. The team can adjust service and learn whether it helped.
The next team can prepare with that preference in mind, even if the people on duty have changed. Current wishes still guide the service, and sensitive information is flagged for fresh confirmation.
GuestMemoryOS is used live at Mandarin Beach Villa, Koh Samui. Internal cruise simulations and a simulation of a 600-room hotel in Dubai are complete. We are seeking a cruise line or large hotel for the next live trial. The pages below explain the service opportunity in each setting.
Help cabin and dining teams act during this voyage and prepare with useful knowledge for the next.
→Prepare around each person on board and carry useful service knowledge between crews and trips.
→Help room, dining and concierge teams make the same stay feel connected.
→Let the client’s response improve the next suggestion, and give their next advisor a useful starting point.
→Learn household routines from day one and help every relevant team keep service familiar.
→Build on each visit so personal service continues when the host or team changes.
→See how daily staff answers and voluntary observations inform service recommendations, how the team acts and how the response helps shape later service. Then discuss an application for your operation.
Our separate website and operations package for OTA hosts and rental agencies: a custom direct-booking website, connected OTA calendars, CRM, payments, daily operations and retained guest memory. Hotel groups and cruise lines use the separate Corporate GuestMemoryOS offering.